• Client: New Zealand Parliament
  • Date: July 2017
  • Roles: Discovery, Design, Front-end Build
  • Product suite: SharePoint

An intranet that each can make their own

When we engaged with New Zealand Parliament, the biggest issue with their current intranet was that it was avoided. We gave them a redesign that not only simplified tasks, but gave them quick access to the items used most often. This plus allowing each user group to customise part of their homepage made it a win!

A clear, tool driven structure with content tailored to their needs

During the Discovery process and user interviews. Each group let us know what they would like to see in the new design to make the intranet a useful tool for everyday use. We took their input onboard, and created something that could be used as a sort of dashboard throughout their day. Being able to customise certain areas was key, as well as creating modules to encourage social engagement between the departments.

The key success factors

  • A simplified structure

    A flatter, simpler navigation structure without the unnecessary levels. The previous site contained many rabbit holes for people to get lost in.

  • A customisable homepage

    We gave the department groups customisable areas on the homepage so that they could have quick access to the items that were important to them.

  • Mobile device friendly

    The rebuild included making sure that it was also easy to use on mobile devices. This is especially helpful for when users are away from their desks or working remotely.

  • The people who work here

    A focus on creating feature stories focused on the individuals who work at Parliament so that people could get to know each other a bit better.

An intranet built for the people

The end result was an intranet focused on what the people needed to get them through their day. One of the biggest complaints about the previous intranet is that it was just too much work, and was only used when absolutely necessary. Now, the intranet is behaving like the useful tool it’s meant to be. And, people might even learn something cool about those they work with.